Refund policy

We hope you have received & love your purchase, but if for some reason you would like to return your order, here is our policy & process.

Return and Refund Policy

We have a 100-day return policy, which means you have 100 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please include the original order packing slip in your return package. 

IMPORTANT NOTES ON ALL RETURNS 

  • You are responsible for the cost of returning your item/order
  • Shipping costs are non-refundable. However, if you receive a refund because an item is faulty or damaged, the cost of the shipping will be returned to you. 
  • The items remain your responsibility until we receive them intact.
  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
  • We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

To start a return please contact us at support@danielliestudios.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 7 business days from the date your return tracking information shows delivered.

If your return is accepted, your refund will be processed and applied to the original method of payment within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@danielliestudios.com.